Privacy Policy

We respect our users' privacy and recognize the need to protect any personal information you share with us. We follow appropriate standards when handling your data. This Privacy Policy applies to your use of interactive features or downloads that we own or control, that are available through our services, or that interact with our services and reference this Privacy Policy.

By using our services or otherwise giving us your information, you agree to the terms of this Privacy Policy. Please review the following carefully so that you understand our privacy practices.

Data We Collect

  • Registration: name, mobile number, password, and email address to identify you as a unique user.
  • Travel: current location, travel time, source address, and destination (used solely to fulfil booking and transport requests).
  • Feedback and ratings you provide about our services.
  • Device information: mobile operating system type and device ID (for push notifications).
  • Tracking / SOS: mobile numbers from your profile may be used to send location to designated contacts for safety purposes.

How We Use Your Information

  • To identify users and improve our services and internal record keeping.
  • To share trip-related information with you, service partners, or associates using your contact details.
  • To send marketing communications about new services or offers to your email or mobile (where permitted).
  • To contact you for feedback or market research.

Security & Sharing

We are committed to securing your information and apply appropriate technical and organisational measures. By using our contact centre, mobile app, or website, you agree that we may collect personal information necessary for the service and disclose it to service partners (including third parties) or authorised government agencies as required by law.

We do not sell or rent personal information to third parties.

Policy Changes

We may update this policy by revising this page. Continued use of our services after changes indicates your agreement to the updated policy.

Marketing

We may use personal information to send promotional information about third parties if you opt in to receive such communications.

Contact & Corrections

Questions about this policy: sales@cityglidetravel.com.

If any data we hold about you is incorrect or incomplete, please write or email us promptly and we will correct it.

Last updated: May 2026